RETURNS, EXCHANGES & REFUNDS

At Solis Nails, every nail set is handcrafted and made to order by our nail artists. Because each set is individually prepared after your order is placed, our return policy may differ from that of mass-produced products.

Please review the policy below before placing your order.

14-DAY RETURNS & EXCHANGES

Eligible full-price items may be returned or exchanged within 14 days of delivery.

To be eligible for a return or exchange, your item must:

  • Be unused and unworn

  • Be in its original condition

  • Include all original packaging and components

  • Have been purchased at full price

For hygiene reasons, we cannot accept returns or exchanges on nail sets that have been worn, applied, altered, filed, trimmed, or otherwise used.

To request a return or exchange, please contact us at hello@solisnails.com with your order number and reason for the request.

Returns must be approved by Solis Nails before being sent back.

SALE & DISCOUNTED ITEMS

Because all Solis Nails sets are handcrafted and made to order, all sale, promotional, and discounted items are Final Sale.

Final Sale items are not eligible for returns, exchanges, or refunds.

This includes products purchased during promotional events, seasonal sales, Buy One Get One promotions, or with other promotional discounts.

However, if your item arrives damaged, defective, or incorrect due to an error on our part, we will be happy to make it right.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Every Solis Nails set is carefully handcrafted and inspected before shipping.

If your order arrives with a manufacturing defect, is damaged upon arrival, or you receive an incorrect product, please contact us at hello@solisnails.com as soon as possible.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the item and the problem

Once we review and confirm the issue, we may offer a replacement, remake, or refund, depending on the circumstances.

You will not be charged additional product or shipping costs for confirmed manufacturing defects or incorrect items caused by Solis Nails.

HANDMADE & MADE-TO-ORDER PRODUCTS

Please keep in mind that Solis Nails products are handcrafted individually by nail artists.

Small variations in color, brushwork, pattern placement, decorative elements, or other handmade details may naturally occur between sets.

These minor variations are part of the handmade nature of our products and are not considered manufacturing defects.

We always aim to keep each set as close as possible to the product images shown on our website.

CUSTOM & PERSONALIZED ORDERS

Custom designs, personalized nail sets, and custom-sized products are made specifically for you and are therefore Final Sale.

These products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect due to an error by Solis Nails.

RETURN SHIPPING

For eligible returns that are not related to a manufacturing defect or an error by Solis Nails, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning your order, as Solis Nails cannot be responsible for return packages that are lost or damaged in transit.

REFUNDS

Once your approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–7 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping fees, if applicable, are non-refundable.

NEED HELP?

If you have any questions about your order, return, exchange, or refund, please contact us at:

hello@solisnails.com

Please include your order number whenever possible so our team can assist you more quickly.