All requests for information are handled individually in order to ensure the satisfaction of our customers. We stand behind our tried and tested products and strive for customer satisfaction. Each request will be handled fairly and responsibly. We believe that by treating our customers fairly and respectfully, they will in return be fair and polite to us.

RETURNS: For hygienic reasons, our products Solis Nails are non-refundable.

DEFECTIVE: During the production and packaging process, we carry out several tests on our products to ensure that you receive the best quality product. In case you have received a defective product, please send an email to with your order number and a clear picture of the defective goods within 48 hours of receiving your package, in order for us to correct the situation.

EXCHANGE: Solis Nails does not accept exchanges. If a product is defective, you will be issued a free replacement set or a gift card that has the value of the product.